After Making Me Cover the $8,000 Refund

When I took the refund form to my manager for his signature, he slammed his hand on the desk and pointed a finger square at my nose.
An $8,000 refund? What the hell kind of job are you doing? Ben over there only had $700 in refunds, Lily only had $300! Even Chris, who had the most, was only at 0-0,000. How is it that you have this much?
I patiently explained, Bens total prepayments were only $6,000. Lilys were $3,000.
My prepayments totaled $200,000.
In terms of percentage, my refund rate is the lowest in the department.
Dont give me this percentage nonsense! Im looking at the bottom line! he roared. Theyre refunding $300, and youre refunding $8,000. And you have the nerve to ask for my signature?
This is coming out of your salary. The company is not paying for your incompetence!
Half an hour later, our largest client sent over an urgent project proposal.
My manager, Mr. Miller, handed it to me. I looked at him calmly.
Mr. Miller, based on your assessment of my performance half an hour ago, I believe my incompetence makes me unfit to handle such an important task. It would be best to avoid causing the company any further losses.

1
Our company, Summit Creatives, had a system where clients could book a planner up to six months in advance to secure their spot. To sweeten the deal, the policy stated that clients could get a full, no-questions-asked refund at any point before the official planning work began.
As the companys senior planner, I had the most bookings. Naturally, that also meant I had the highest total refund amount. A lot can change in six months.
Before launching this system, our risk assessment department had projected a refund rate of around 10%. My actual rate was 4%, yet it had somehow sent my manager into a blind rage.
After being kicked out of his office, I had barely sat down at my desk when my phone buzzed with a notification.
Direct Deposit Received: $500.00
It was immediately followed by a message from the head of accounting.
[Per company directive, the $8,000 loss you caused through negligence will be deducted from your monthly salary. However, in consideration of your living expenses, the company has decided to leave you with $500 per month. Please consider this a gesture of the companys humanitarian concern.]
I stared at the message. My monthly salary of 0-00,000 had been reduced to a mere $500. My blood ran cold.
Humanitarian concern? What a joke.
A moment later, the same message, slightly rephrased, was posted in the company-wide Slack channel.
[@channel: Planner Grace Adler, due to personal error resulting in an $8,000 loss, will have this amount deducted from her monthly salary to serve as a warning to others. In the spirit of humanism, the company will continue to pay this employee a stipend of $500 for living expenses until the $8,000 is fully repaid.]
The office went quiet as my colleagues read the announcement. Heads slowly turned in my direction. I saw a mix of pity, shock, and a few poorly concealed smirks.
It didn't take long for the sycophants to chime in on the Slack channel.
[Wow, still making sure an employee who messed up has living expenses covered. Our company really is like a family!]
[Mr. Miller is so considerate! Grace is so lucky to have a manager like you!]
I typed a cold reply: [You can have my good fortune if you want it.]
The channel went silent.
A minute later, Mr. Miller responded directly: [@Grace Adler Are you suggesting you shouldnt be held accountable for the $8,000 loss your mistake caused?]
I replied: [Could you please specify exactly what my mistake was?]
Complete silence.
Ten minutes later, Mr. Miller posted another official announcement in the channel, his anger palpable in every word.
[@channel: After an internal performance review, Senior Planner Grace Adler has been deemed incapable of handling significant responsibilities. Effective immediately, she is demoted to the position of Junior Designer. Her base salary will be reduced to $2,000 per month, and she will be ineligible for any commissions for the next three months.]
I stared at the message and let out a cold, humorless laugh. Not only was the baseless salary cut illegal, but a $2,000 monthly salary was well below the states minimum wage.
I quietly took a screenshot. Evidence.
Mr. Miller then added another message:
[On the other hand, look at Lily. She may be a junior planner, but her refund total was only $300. Thats a real team player who thinks about the companys bottom line!]
[She never angles for a fancy title, she just quietly gets the work done.]
Lily quickly replied: [Thank you for the recognition, sir! I just try to work a little harder than everyone else.]
Then, she added another jab: [Some people with $8,000 in refunds should be ashamed to even show their face at work. If it were me, Id be too embarrassed to stay.]
[Calling yourself a Senior Planner might fool outsiders, but we all know its just an empty suit.]
Mr. Miller was ecstatic: [Everyone, see the dedication Lily has!]
[I expect all of you to learn from her example. Please reply with Acknowledged.]
The "Acknowledged" replies started trickling in.
Then, Mr. Miller tagged me specifically.
[@Grace Adler Why havent you responded? Are you refusing to comply with company directives?]
I slowly typed out my reply: [Acknowledged. I guarantee my refund amount will be $0 from now on.]
It was an easy promise to keep. All I had to do was stop taking orders. With no commission for the next three months, why would I kill myself working?
I immediately logged into the companys booking portal and deactivated my profile.
Let's see who breaks first, me or Mr. Miller.
I was browsing flights to the Maldives when the founder of our biggest client, Thorne Industries, walked into the office. Our company had an annual retainer with Thorne, a contract that accounted for a staggering $20 million of our yearly profit.
Usually, Julian Thorne sent an assistant to convey his requirements. The fact that he came in person meant this project was of the highest importance.
Thorne Industries was notoriously demanding. For years, every single one of their projects had been handled personally by me. The one time I was out sick, a team of ten other planners took a crack at their proposal and failed to produce anything that met his standards. In the end, I had to finish the project from my hospital bed.
You can rest assured, Mr. Thorne! Weve been partners for so long, have we ever let you down? Mr. Millers voice boomed from his office. You just head back and wait. Three days. I guarantee well have a proposal for you in three days!
Miller escorted a stony-faced Julian Thorne out of his office, practically bowing as he saw him to the elevator.
Three days? Thornes events were always massive, complex undertakings. I was the only person in the entire company who could deliver a high-caliber plan on that kind of timeline.
But since Miller had just demoted me, he surely wouldn't be shameless enough to hand the project to me now. Right?
The atmosphere in the office grew tense. No one wanted this hot potato.
What do we do? Mr. Thorne came himself. This project must be a monster.
Who do you think Miller will give it to?
Is it even a question? Who else besides Grace could possibly handle it? And did you hear him? Three days!
No way. He just finished publicly humiliating her. He wouldn't have the face to ask her now.
I bet he gives it to Lily. She got all that praise today.
Lilys face went white with terror. I have too many clients right now, and several urgent deadlines of my own. I dont have time
I had to laugh. She had only booked $3,000 in prepayments over the last three months. What deadlines? The truth was, she was terrified to take it.
The commission on a Thorne project was enormous, but everyone knew it wasn't easy money. They might have been jealous of my bonuses, but none of them ever had the guts to actually volunteer for the job.
Mr. Miller returned from the elevator.
With every step he took, the air in the office grew heavier. Everyone stared intently at their screens, praying they wouldn't make eye contact.
But we had all underestimated the thickness of Mr. Millers skin. He walked straight to my desk.
My office. Now.
A wave of whispers followed me.
I knew it. It had to be Grace.
You think shell take it?
Of course, she will. She didn't even fight back when they docked her salary for the $8,000 refund.
Shes a doormat. No spine at all.
I ignored the whispers and walked into Mr. Millers office.
He leaned back in his executive chair and gestured casually at a folder on his desk.
Thorne Industries is planning a client appreciation event. Take this file, look it over, and have the proposal on my desk in three days.
His tone, his postureit was as if the man who had docked my pay and demoted me just an hour ago had never existed.
I shrugged. Sorry, Mr. Miller. I cant do it.
He shot upright in his chair. You havent even looked at the file and youre already refusing? Is that the kind of work ethic we value here? he snapped. You know how important Thorne Industries is to this company! Are you really going to put your personal feelings ahead of the companys best interests?
I looked at him with an expression of pure innocence. Its precisely because I understand their importance that I cant accept this project. Its for the good of the company.
Im just a junior designer now. How could I possibly create a proposal in three days that would satisfy someone as meticulous as Mr. Thorne?
I think Lily would be a great fit for this. You should give it to her.
With that, I turned and walked out of his office. The moment the door clicked shut, I heard the sound of a mug shattering against the wall.
Ten minutes later, my phone rang. The caller ID showed it was Mr. Davison, the Director from our corporate headquarters.
Clearly, Miller knew he couldn't bully me into submission, so he was calling in the big guns.
I made a decision. If Davison was reasonable and offered a fair solution, Id take the Thorne project. If he was calling to pressure me, then sorry, but the Maldives were calling my name.
Grace, Mr. Davisons friendly voice came through the line as soon as I answered. Mr. Miller just told me what happened.
You have to understand, the company has its policies. Try not to bring personal emotions into your work, he said smoothly.
Look, Ill step in here. You go ahead and work on this proposal. Mr. Miller has agreed that if Thorne Industries is satisfied, hell promote you to a Mid-Level Planner.
You just keep working hard, and youll be back to Senior Planner in no time.
And that $8,000 refund, how could we make you pay for that? Ive already spoken to Mr. Miller. The company has decided to cover half. Youll only have to pay back $4,000.
As for your base salary, all Junior Designers are at $4,000, so we cant make an exception for you there. But well make sure you get your commission on this project. How does that sound?
Every word was coated in a syrupy, patronizing tone that was meant to sound like he was doing me a favor, but it was all just a calculated maneuver. A corporate executive was never going to side with an employee over a branch manager. It was just bad form.
I adopted the same gentle tone. Mr. Davison, Id never want to take advantage of the company. I couldnt possibly let you pay for my mistake.
That $8,000, Ill pay whatever Im responsible for
Grace, I knew you were a sensible employee.
I wasnt finished, sir. Ill pay every cent that I owe. But I wont pay a single cent that I dont.
The companys booking policy explicitly allows clients to receive a no-questions-asked refund. Why am I being held financially responsible for a client exercising that right?
If you can show me the legal basis for these deductions, I will gladly pay the $8,000.
As for the Thorne proposal, I am truly not capable of handling it. You should have Mr. Miller assign it to someone more competent. We wouldnt want to delay such an important project.
After hanging up, I immediately booked a flight to the Maldives for the next morning.
Before leaving for the airport, I called Mr. Miller to request my annual leave.
Grace, what is the meaning of this? The Thorne project is on a tight deadline and youre trying to bail? he bellowed.
Im telling you, your vacation is not approved! You get back to this office right now!
I replied calmly, According to labor law, a company cannot unreasonably deny an employees request for paid annual leave.
All of my assigned projects are complete, and my next bookings arent until next month. My leave does not interfere with any ongoing work, making it a perfectly reasonable and legal request.
Miller roared, Who said theres no work? The Thorne project is work! Youre abandoning a critical task and you have the nerve to talk about whats reasonable and legal?
You are violating company policy and labor laws! I have every right to deny this request!
I smiled. Mr. Miller, you havent forgotten the fine print in the Thorne Industries contract, have you?
What?
All of the clients projects must be handled by one of the vendors Senior Planners.
I enunciated every word clearly.
Yesterday, you announced my demotion to Junior Designer.
So, by the terms of the contract, this project isnt my responsibility anyway.
You you
He was utterly speechless. He had been so focused on his petty power trip that hed set a landmine for himself.
I hung up the phone with a cold smile, switched it off, and boarded the plane.
According to the contract, if Summit Creatives failed to meet the requirements of the agreement, Thorne Industries could terminate the contract without penalty. And Summit would be required to pay a penalty of ten times the annual contract value.
The Thorne contract was worth $20 million a year. Ten times that was $200 million.
Trading $200 million for an $8,000 refund. It was a business deal Mr. Miller would never forget.
Three days later, after a glorious afternoon of sunbathing on a pristine beach, I lazily switched my phone back on.
It immediately vibrated so violently it sent sand flying. My notifications had exploded.

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